Contact us
Pick the desk that fits the question. Anything touching a live service goes to the NOC, which is staffed around the clock.
Four desks, one company
All of them reach engineers. None of them reach a queue that reads from a script.
Network operations
Faults, degradation, anything affecting a live service. Staffed 24 hours a day, every day of the year.
Sales
Pricing, availability on a route, contract terms and anything commercial. An engineer prices it, not a calculator.
Peering
Session requests at any exchange we share, and private interconnect discussions. Open policy, no contract or ratio.
Abuse
Reports of abuse originating from our network or a customer of ours, and security correspondence.
Please include logs with timestamps in UTC.
What to include
The more of this you can give us, the closer the first answer will be to the final one.
- The facilities at each end, by their full name
- Port speed and the commit you expect to run
- Whether you need protection or will handle diversity yourself
- Your ASN and prefix count if this is transit or peering
- The date you would like it live
Registered office
65 London Wall
London EC2M 5TU
United Kingdom
Tell us what you need
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